Locating lost packages
US Orders
If your order hasn't arrived after 2 weeks from your initial order, contact us, and we will contact the shipping courier to get the latest tracking information about your package. If there’s been a delay, we will relay any new information about the upcoming delivery date. If your package is lost or no longer en route, we will ship a replacement package to you.
International Orders
If your order hasn’t arrived after 6 weeks and there’s no information available from your tracking number (go here to check international delivery status), we recommend visiting your nearest local package courier location with the tracking number you received in the Order Confirmation email. If your package is lost or no longer en route, we will ship a replacement package to you.